At SKYZEN, we want every purchase to be a great experience. If your order isn't the right fit or you've received an incorrect or damaged item, we're here to help with a fair and hassle-free exchange or return process.
Please read the following policy before raising your request.
Exchange & Return Window
Exchange or return requests must be raised within 5 days of receiving your order.
Requests submitted after this period may not be eligible for exchange or return.
Size Exchange
Finding the perfect oversized fit can sometimes take one try, and we've got you covered.
First Size Exchange – Free
Your first size exchange is completely free.
We'll arrange the reverse pickup and deliver the new size at no additional cost.
Second Size Exchange
If you require another size exchange for the same order, a ₹199 handling fee will be applicable.
This fee covers:
• Reverse pickup
• Delivery of the replacement product
Design or Colour Exchange
If you wish to exchange your order for a different design or colour, a ₹199 exchange fee will apply.
This fee covers:
• Reverse pickup
• Shipping of the replacement product
Return Policy
If you'd like to return your order, you may request a return within 5 days of receiving your package.
Once the returned product:
• Is picked up successfully
• Reaches our facility
• Passes our quality inspection
The full order value will be issued as a SKYZEN Store Credit / Gift Card.
Store Credit / Gift Card
Your Store Credit or Gift Card will be issued within 3–4 business days after the returned product has been received and approved through our quality inspection.
Validity
Your SKYZEN Store Credit / Gift Card will remain valid for 12 months from the date of issue.
You can use it to:
• Purchase any product available on SKYZEN.
• Pay for future orders either partially or in full.
• Redeem it during checkout just like a payment method.
There are no additional charges for using your Store Credit or Gift Card.
Please note: Standard returns are not refunded to the original payment method.
Damaged, Incorrect or Defective Products
If you receive:
• A damaged product
• An incorrect size
• An incorrect design
• An incorrect colour
Please notify us within 24 hours of receiving your package.
Kindly provide:
• Your Order Number
• Clear photographs of the product
• Photos of the packaging (if applicable)
Unboxing Video Required
For all damaged product claims, an uninterrupted unboxing video recorded from opening the sealed package until the product is completely visible is mandatory.
This helps us verify transit-related damage and process your claim quickly.
Damage claims submitted without an unboxing video may not be approved.
Refund for Approved Damaged Products
If our inspection confirms that you received a damaged or defective product, the full order amount will be refunded to your original bank account or payment method.
The refund will be initiated after:
• The product is received at our facility.
• Our quality inspection is successfully completed.
Product Condition for Exchange or Return
To be eligible, the product must be:
• Unused
• Unwashed
• Free from stains, perfume or deodorant marks
• In its original condition
• Returned with all original tags and packaging
Products failing these conditions may not qualify for exchange or return.
Items Not Eligible
Exchange or return requests cannot be accepted for:
• Products showing signs of use or washing.
• Products damaged after delivery due to misuse.
• Products returned without original tags or packaging.
• Requests raised after the applicable exchange or return period.
How to Request an Exchange or Return
Contact our support team with:
• Order Number
• Registered Email Address
• Reason for exchange or return
• Required size (for size exchanges)
Our team will review your request and guide you through the next steps.
Every SKYZEN policy is built on fairness, transparency and trust.
Our goal is to provide not only premium oversized apparel, but also a seamless shopping experience backed by responsive customer support and clear policies.
Thank you for choosing SKYZEN. We truly appreciate your trust in our brand.
