At SKYZEN, every garment is thoughtfully made to order using premium materials and crafted with exceptional attention to detail.
Since every order is produced specifically for you, our Refund & Return Policy is designed to be fair, transparent, and easy to understand.
If you need any assistance, our support team is always happy to help.
Order Modifications
Need to make a change?
You may request a size or colour change within 6 hours of placing your order.
After this period, production may have already begun and modifications may no longer be possible.
Order Cancellation
Orders may be cancelled within 12 hours of placing the order.
After 12 hours, production begins and cancellation requests may no longer be accepted.
Size Exchange
Finding the perfect oversized fit sometimes takes one try—and we've got you covered.
First Size Exchange — Free
Your first size exchange is completely free.
We'll arrange the reverse pickup and deliver the new size at no additional cost.
Second Size Exchange
If you require another size exchange for the same order, a ₹199 logistics fee will apply.
This fee covers:
• Reverse pickup
• Delivery of the replacement product
Design or Colour Exchange
If you'd like to exchange your order for a different colour or design, a ₹199 logistics fee will apply.
This fee includes:
• Reverse pickup
• Delivery of the replacement product
Exchange Eligibility
To qualify for an exchange:
• Request must be raised within 5 days of delivery
• Product must be unused and unwashed
• Original tags must remain attached
• Original packaging should be retained
• Product must be free from stains, perfume, deodorant marks or damage
Returns
Returns may be requested within 5 days of receiving your order.
Since every SKYZEN garment is produced exclusively after your order is placed, approved returns are issued as SKYZEN Store Credit (Gift Card).
Once your returned product:
• Is picked up successfully
• Reaches our facility
• Passes our quality inspection
The full order value will be credited as a SKYZEN Store Credit / Gift Card.
No deduction is made for approved standard returns.
Store Credit
Your Store Credit / Gift Card will be issued within 3–4 business days after your returned product successfully passes our quality inspection.
Validity
Store Credit remains valid for 12 months from the date of issue.
You can use it to:
• Purchase any SKYZEN product
• Pay partially or fully during checkout
• Shop anytime before the validity expires
Store Credit cannot be redeemed for cash or transferred to another person.
Return Eligibility
To qualify for a return:
• Product must be unused
• Product must be unwashed
• Original tags must be attached
• Original packaging must be included
• Product must be free from stains, perfume, deodorant marks or signs of wear
Products failing these conditions may not qualify for return.
Damaged, Defective or Incorrect Product
If you receive:
• A damaged product
• Wrong size
• Wrong design
• Wrong colour
Please notify us within 24 hours of receiving your order.
To help us process your request quickly, please provide:
• Your Order Number
• A complete uninterrupted unboxing video
• Clear photographs of the issue
Refund for Approved Damaged Products
Once the returned product reaches our facility and successfully passes our quality inspection, the full order amount will be refunded to your original bank account or payment method.
There are no pickup or logistics charges for verified damaged, defective or incorrect products.
Non-Returnable Items
The following are not eligible for return or exchange:
• Products returned after the applicable return or exchange period
• Used, washed or worn products
• Products without original tags
• Products without original packaging
• Products damaged after delivery due to customer misuse
• Store Credit / Gift Cards
• Customized or personalised products (if applicable)
Additional Information
• We strongly recommend referring to our Visual Size Guide before placing your order.
• Choosing an incorrect size is not eligible for a refund, but qualifies for one free size exchange if all eligibility conditions are met.
• Promotional discounts, coupon codes (including PREPAID100) and Store Credit cannot be redeemed for cash.
• Exchange and return requests are subject to verification by the SKYZEN support team.
• SKYZEN reserves the right to decline requests that do not meet the above policy conditions.
Every SKYZEN policy is built around fairness, transparency and customer satisfaction. Our goal is to deliver not only premium oversized streetwear, but also a shopping experience you can trust from the moment you place your order until it reaches your wardrobe.
